Contact Us
We’re here to help you create your perfect outdoor space. If you have any questions about our products, your order, or need expert advice on choosing the right pieces, please get in touch.
Call Customer Service on: +44 (0) 1347 878 880
Kindly note that not all numbers may be accessible or covered by all mobile phone networks. We may monitor or record your communications for training and quality control purposes.
hello@monstershop.co.uk
FAQs
Where are your products manufactured?
All Jardi products are designed and manufactured in-house. This allows us to maintain complete control over quality, durability, and design — ensuring every piece meets our high standards and your expectations.
How does your returns policy work?
You have 30 days from delivery to return unused items in their original packaging. Contact our team at hello@monstershop.co.uk to start a return.
Which countries do you deliver to?
Currently, we deliver across the UK mainland. For large commercial or trade orders outside the UK, please contact us to discuss options.
What should I know about duties or taxes?
All our prices include VAT for UK orders. If you’re a trade or export customer, get in touch for details.
How do I care for my furniture?
Most of our outdoor furniture is designed to be low-maintenance. You’ll find care instructions on each product page, or visit our Care & Maintenance guide.