Warranty
Our Promise to You
We want every Jardi purchase to bring years of enjoyment, which is why we include a 6-month warranty on all our products.
What’s Covered
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Manufacturing faults and defects in materials or workmanship
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Issues that occur during normal domestic use within 6 months of purchase
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Free returns within 30 days if your product arrives faulty or develops an issue in that period
What’s Not Covered
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Damage caused by misuse, improper assembly, or neglect
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General wear and tear, fading, or weathering
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Damage after the warranty period ends
Making a Warranty Claim
If you experience an issue within 6 months:
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Email hello@monstershop.co.uk with your order number, a description of the fault, and photos.
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Our customer care team will assess your claim and, if approved, arrange a repair, replacement, or refund.
Returns Within 30 Days
If your product arrives damaged or develops a fault within 30 days, we’ll arrange free collection and a full refund or replacement.
After Your Warranty Ends
We’re unable to offer repairs, replacements, or refunds for products that are outside the 6-month warranty period, except where your statutory rights apply.